Return and Refund Policy
1. Overview
Expedition IQ strives to provide high-quality travel-related products and services. If you are not completely satisfied with your purchase, we are here to help. This policy outlines our return and refund procedures for physical and digital products.
2. Returns for Physical Products
We accept returns for eligible physical products (e.g., travel accessories, apparel, and gear) within 30 days of purchase, provided that:
• The item is unused, in its original condition, and includes all original packaging.
• You have a valid proof of purchase (receipt or order confirmation).
Return Process:
1. Contact us at [your email/contact form link] to initiate a return.
2. We will provide return instructions and a shipping address.
3. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
3. Refunds for Physical Products
• Approved refunds will be processed within 7-10 business days to the original payment method.
• Shipping fees are non-refundable unless the return is due to our error.
• If a returned item is damaged, missing parts, or not in its original condition, a partial refund may be issued.
4. Non-Returnable & Non-Refundable Items
The following items are not eligible for returns or refunds:
• Digital products (e-books, guides, travel itineraries, and online courses).
• Personalized or custom-made items.
• Gift cards and promotional items.
• Event or travel bookings (see cancellation policy for trips and experiences).
5. Refunds for Travel Bookings & Experiences
• Refunds for trips, tours, and travel bookings are subject to the cancellation policy outlined in the booking terms and conditions.
• Deposits may be non-refundable depending on the package selected.
• In case of trip cancellations due to unforeseen circumstances, we may offer travel credits instead of refunds.
6. Exchanges
• If you received a defective or incorrect item, we will replace it at no additional cost.
• Exchanges are only available for identical items or items of equal value.
7. Contact Us
For questions about returns and refunds, please contact us at:
Expedition IQ
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